When traveling to a fascinating destination like Xi'an, knowing how to get help quickly in an emergency is paramount for peace of mind. For international visitors, familiarizing yourself with local emergency procedures is just as important as planning your visit to the Terracotta Warriors or the ancient City Wall. Xi'an, while a safe and welcoming city, operates under China's national emergency system. The primary numbers you need to know are straightforward and essential to save in your phone upon arrival. This guide provides a detailed breakdown of these numbers, practical advice for using them effectively, and additional resources to ensure your safety while exploring all that Xi'an has to offer.
The core emergency numbers in Xi'an are part of China's unified national system. For any police assistance, including theft, crime, or disputes, the number to call is 110. This is the equivalent of 911 in the United States or 999 in the United Kingdom for police matters. For medical emergencies and to request an ambulance, you must dial 120. It's crucial to note that 119 is the number for the fire department. While it's hoped you'll never need them, having these three numbers—110, 120, and 119—saved in your contacts is the single most important piece of safety information for your trip. Calls to these numbers are free from any phone, including pay-as-you-go SIM cards.
When you dial an emergency number, you will likely be connected to a central dispatch operator who speaks Mandarin. While many operators have basic English training, communication can be a challenge. This is why preparation is key. We highly recommend that upon checking into your hotel, you ask the concierge to write down the hotel's name, address, and phone number in Chinese characters on a card. If you have a data connection, using a translation app like Google Translate or Pleco (which works offline) in conversation mode can be a lifesaver. Clearly state "I need an ambulance" or "Police help, please," and provide your exact location using a landmark or your hotel card. For medical help, having a Chinese-speaking friend or your hotel staff call on your behalf can significantly speed up the process.
Beyond these primary numbers, your hotel or tour guide (if you're on a Xi'an guided tour) is your most immediate point of contact for assistance. They can navigate local systems, translate for you, and direct you to trusted local hospitals with English-speaking staff, such as the Xi'an International Medical Center or some departments at major city hospitals. For non-life-threatening issues like minor illnesses or lost medications, pharmacies (药店 - yàodiàn) are widespread and staff can often provide basic advice. For a lost passport or other consular emergencies, the best course of action is to contact your country's embassy or consulate in China. It's wise to have their contact details saved separately before your trip.
Proactive safety measures will enhance your enjoyment of Xi'an. Always carry a copy of your passport and a separate form of ID. Keep digital and physical copies of your travel insurance policy details, which should include an international emergency assistance number. When exploring bustling areas like the Muslim Quarter or using public transport, stay aware of your surroundings. For concerns about transportation scams or unfair pricing, which are rare but possible in tourist areas, you can contact the tourism complaint hotline at 12345 or ask your hotel in Xi'an to assist.
Understanding the local approach to emergencies adds valuable context. In Xi'an, as in all of China, the 110 police system is highly responsive. Officers are often present at major tourist sites and metro stations. For traffic accidents, dialing 110 will also dispatch the appropriate traffic police. It is considered serious to make false emergency reports, so only use these numbers for genuine crises. Finally, when you call, try to remain calm and provide information as slowly and clearly as possible. By being prepared with these numbers and strategies, you can confidently explore the wonders of Xi'an, from its incredible historical sites to its vibrant contemporary culture, knowing that help is accessible if you need it.
--- This FAQ is part of our comprehensive Xi'an Travel Guide. For more information about visiting Xi'an, explore our Xi'an Tours or contact us directly. Last updated: May 2026