Emergency contact guide for Xi'an. Police 110, ambulance 120, fire 119, hospitals, embassy contacts, and survival Chinese phrases.
Emergency contact guide for Xi'an. Police 110, ambulance 120, fire 119, hospitals, embassy contacts, and survival Chinese phrases.
This guide covers everything you need to know in case of emergency during your Xi'an visit. Print this page or save it to your phone's notes app—hopefully you'll never need it, but being prepared brings peace of mind.
Police: 110 | Ambulance: 120 | Fire: 119 | Traffic: 122 | Info/Hotline: 12345
| Service | Number | When to Call | English Support |
|---|---|---|---|
| Police | 110 | Crime, theft, assault, emergency | Limited but improving |
| Ambulance | 120 | Medical emergencies, accidents | Very limited |
| Fire | 119 | Fires, rescue situations | Very limited |
| Traffic Accident | 122 | Car accidents | Very limited |
| Government Hotline | 12345 | Non-emergency help, translation | Yes - English available |
| Foreign Affairs Office | 029-8729**** | Visa/passport issues | Yes |
Call 12345 first if you don't speak Chinese. They have English operators who can connect you to the right service and translate for you during the call.
| Hospital | Address | Emergency 24/7 | English-Speaking |
|---|---|---|---|
| Xi'an Jiaotong University First Affiliated Hospital | 277 Yanta West Road | Yes | Yes - VIP International Center |
| Shaanxi Provincial People's Hospital | 256 Xi'erhuan Road | Yes | Some staff |
| Gaoxin Hospital | Gaoxin South Road | Yes | Limited |
| St. Joseph's Hospital | 46 Xiwudong Road | Yes | Yes - Full English service |
Chinese hospitals require payment before treatment in most cases. Ensure your travel insurance includes coverage for medical emergencies in China and can reimburse you. Credit cards are accepted at international hospitals but not always at public hospitals.
Get a police report (报案证明, bào'àn zhèngmíng). You'll need this for embassy services and insurance.
Your embassy can issue emergency travel documents. See the embassy list below.
Go to the nearest Public Security Bureau (公安局, gōng'ān jú) for entry/exit services.
Call your bank immediately to prevent unauthorized charges.
Xi'an does not have foreign embassies (those are in Beijing), but most major countries have consular services in Beijing that can assist. Some countries have honorary consuls in Xi'an.
| Country | Beijing Embassy | Phone |
|---|---|---|
| United States | Beijing | +86 10 8531-4000 |
| United Kingdom | Beijing | +86 10 8529-6600 |
| Canada | Beijing | +86 10 5139-4000 |
| Australia | Beijing | +86 10 5140-4000 |
| Germany | Beijing | +86 10 8532-9000 |
| France | Beijing | +86 10 8532-8100 |
Embassies can assist with emergency passports, notarial services, and emergency consular services. For non-emergency matters, schedule an appointment in advance. Beijing is about 2 hours from Xi'an by high-speed train.
Before your trip to China, ensure your travel insurance:
Save your insurance emergency hotline number in your phone. Call them FIRST when hospitalized or in serious trouble—they often have arrangements with hospitals and can guarantee payment directly.
Save this information on your phone:
Emergency Numbers (Xi'an, China):
Police: 110
Ambulance: 120
Fire: 119
Traffic: 122
Info/Translation: 12345
Nearest Hospital (International):
St. Joseph's Hospital
46 Xiwudong Road
Phone: 029-*******
Hotel Contact:
[Your hotel name and phone]
Embassy:
[Your country] Embassy in Beijing
+86 10 [number]
Essential preparation tips for your Xi'an adventure
Complete transportation guide for Xi'an
Where to eat and what to try in Xi'an
Police 110, Ambulance 120, Fire 119. Tourist complaints: 12301. Have hotel name in Chinese ready.
Xi'an International Medical Center and SinoUnited Health have English-speaking doctors. Carry travel insurance.
File police report, contact embassy for emergency document. Xi'an Exit-Entry Bureau can help. Takes 1-5 business days.
Tourist police patrol major attractions. Call 110 and say English. Hotel staff can translate.
Relatively safe. Rare earthquakes, possible summer flooding, spring dust storms.